Information We Collect
We collect the information needed to run the ClosedBrackets website, support portal, subscriptions, and service workflows. The exact information depends on how you interact with us.
- Contact and account details, such as your name, email address, company name, login details, and profile information.
- Project and service information, such as request titles, descriptions, screenshots, attachments, support conversations, approvals, and portal activity.
- Subscription and billing information, such as plan selection, billing status, invoices, and payment-related records provided by our payment processors.
- Technical and usage information, such as browser type, device data, IP address, log data, and how you interact with our website or portal.
How We Use Information
We use personal information to deliver the services you request, operate the support portal, process subscriptions, communicate with you, and protect the integrity of our systems.
- Create and manage accounts, subscriptions, requests, and support conversations.
- Review maintenance work, additional work approvals, and project-related communications.
- Send operational messages such as status updates, account notices, billing updates, and security alerts.
- Improve service quality, troubleshoot issues, prevent abuse, and monitor platform reliability.
How We Share Information
We share information only where needed to run the business, deliver services, comply with the law, or protect our rights.
- With service providers that help us host the website, run the portal, authenticate users, process payments, send email, store files, or analyze usage.
- With team members and contractors who need access to perform support, maintenance, account operations, or client communication.
- With legal, regulatory, or law-enforcement authorities when required by law or when reasonably necessary to protect users, the public, or ClosedBrackets.
- In connection with a merger, acquisition, financing, or asset transfer, subject to appropriate confidentiality and continuity protections.
Retention
We keep information for as long as it is reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and meet legal, tax, or accounting obligations.
Request history, support threads, invoices, and account records may be retained after a subscription ends where needed for operational, security, or compliance reasons.
Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices
You can request access, correction, or deletion of certain personal information by contacting us. We may need to retain some information where required for legal, billing, fraud-prevention, or operational reasons.
You can also update some profile information directly through the portal, where that functionality is available.
Policy Changes
We may update this Privacy Policy from time to time. When we make material changes, we will update the date on this page and, where appropriate, provide additional notice.
We will not quietly expand how previously collected personal information is used in a way that conflicts with the commitments made when that information was collected without appropriate notice or consent where required.
Contact
For privacy questions, account requests, or concerns about how information is handled, contact ClosedBrackets at support@closedbrackets.io.
