Basic
$299/month
Essential maintenance for small projects.
- Email support
- Bug fixes & content updates
- Code-level website maintenance
- 1 included maintenance request / month
Care for the product
you already run.
Ongoing engineering support for websites, apps, and SaaS products. We handle fixes and improvements, while you keep a clear view of the work.
The service, at a glance
- Our team does the work
- Maintenance scoped to your product and plan.
- You can follow the progress
- Requests, approvals, and updates in your client workspace.
- Bigger changes are quoted first
- Agree on additional scope before work starts.
What we help with
The work that comes after launch.
Bugs & broken flows
Investigate issues in your existing product and work through fixes.
Website & UI updates
Keep content, layouts, and existing interactions up to date.
Performance & code care
Review slow pages, improve maintainability, and clean up problem areas.
Integrations & deployments
Resolve issues with connected services and your deployment setup.
Coverage depends on your plan and agreed scope. New features and larger changes are quoted separately.
Included with the service
Know what’s happening with your product.
Your client workspace keeps each request, its conversation, and project updates together. It’s how you work with our team; you don’t need to buy a software license.
Existing client? Sign in
Monthly maintenance
Choose the support your product needs.
Start with recurring fixes or broader monthly coverage. If the standard plans don’t fit, we’ll review your product and propose a custom setup.
Growth
$799/month
Ongoing maintenance for active products.
- Support chat
- Bug fixes, content & UI updates
- Performance & code improvements
- Third-party integrations
- 3 included maintenance requests / month
Authority
$1,499/month
High-volume support with a dedicated developer.
- Priority support
- Everything in Growth
- Developer with priority availability
- Faster turnarounds & priority queue
- 10 included maintenance requests / month
Enterprise
Customreviewed with you
Tailored maintenance coverage for existing products that need a non-standard fit.
- Custom support setup
- Review of your current codebase and support needs
- Coverage matched to your product and monthly workload
- Pricing set after maintenance review
- Request capacity confirmed after review
Before we start
A few practical details.
Do I need an existing product?
Usually, yes. These plans are designed for an existing website, app, SaaS product, or internal tool. If you are starting from zero, book a free consultation and we can scope the right build path.
Can you build a new product too?
Yes. We handle full builds as well, from early scoping to launch. Book a free consultation if you need a product built from A to Z.
What if none of the standard plans fit?
Choose Custom. We will review your product, codebase, support load, and response expectations, then recommend the right setup before pricing is confirmed. No work starts until the plan is agreed.
How do requests work?
You submit a request through the portal and pick a type: Bug Fix, UI or Content Update, Integration, Infrastructure, Feature or Enhancement, or Other. Maintenance work starts once scope is confirmed. Features and larger changes are reviewed and quoted separately before any work begins. You can open new requests at any time as long as you have remaining slots in your cycle.
What kind of work is included?
Included requests cover bug fixes, broken flows, UI and content updates, integration changes, and infrastructure or deployment issues. Features, new pages, new workflows, or anything that expands the product scope are treated as separate work and quoted first.
What happens if I need a bigger change?
If the request involves new functionality, new pages, workflow changes, or anything beyond keeping the existing product running, we scope it separately and provide a price before work starts. Submitting it uses one request slot, which is returned if we decline it or handle it as additional work.
Is support chat included in every plan?
No. Support chat access depends on your plan. Some plans include portal-based chat for billing questions, access issues, or general concerns. Higher-tier plans include priority support with faster response times. You can see your support access level on your project page in the portal.
Do you support AI-built apps?
Yes. We regularly step into apps built with ChatGPT, Gemini, Claude, no-code tools, or previous freelancers. We help clean up the rough edges, fix bugs, and keep the product moving when AI runs into a wall.
Can I upgrade or cancel anytime?
Yes. Plan upgrades, downgrades, and cancellations are handled directly through the portal with no back-and-forth needed.